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Support Options |
If you need Customer Support service or assistance for any Workstream applications (i.e. Recruitment, Compensation, Performance, etc.), Workstream, Inc. offers three support options: create an incident report in the support portal, send us an e-mail, or give us a call. Each option is explained below.
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In the event of an Application Outage, please submit a SEV1 incident report (ticket) in the Support Portal. If you do not have access to the portal, report the outage to your organization’s SysAdmin or HelpDesk so they can submit a ticket.
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How to Contact the Workstream Support Center
If you need to log a service request
for our Recruitment, Compensation or Performance applications,
you have three options:
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Visit our Support
Portal |
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We encourage our clients to
subscribe to and use our Support Portal. When you subscribe
to our Support Portal, you can submit tickets online and
attach files to your tickets. In addition, you have full
access to all of your open and closed tickets. You can
also update tickets, check on the status of your tickets,
and requests ticket updates, if needed.
If you are not currently registered, please contact a Support Agent toll-free at 1-866-953-8800, press 4, then 1. You will be set up with a login promptly
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Send us an E-mail |
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Send an e-mail directly to the above e-mail address for request or questions.
NOTE: The e-mail address should ONLY be used for information request or general functionality questions. All system issues should be reported via the ticket system or by calling the Support team during office hours.
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Give Us A Call |
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866-953-8800, press 4 and then 1 for Support |
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Our Support Specialists are skilled in troubleshooting, problem diagnosis, and finding solutions. Call our toll-free number and log a ticket with a TIER 1 Support Specialist.
Support Specialists are available:
Monday – Friday, 7:00 AM TO 9:00 PM EST.
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Workstream Inc. - All Rights Reserved |
Privacy |
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